- Duration: 5 days
Course overview.
Clients and employees prefer to do business and work with individuals who are trustworthy, respectable and present proper business etiquette. This course is designed for Individuals who deal with different types of personalities, nationalities or cultures. It gives participants an opportunity to enhance their social skills, business manners and professionalism. Remember! How you interact and relate with others is vital for your continuous success. The small things like polite greetings, courteous conversations and active listening do make a difference in how you’re perceived by others.
Course Learning Outcomes
At the end of this course the participants will be able to:
• Understand why business etiquette matters and how to improve business etiquette
culture
• Understand the three components of business etiquette – appearance, communication,
and behaviour
• Know how to make a great first impression and how to dress appropriately
• Understand how to read body language
• Understand the intricacies of introducing people in business contexts and how to
remember people’s names
• Understand the art of conversation both in person and on the phone
• Understand how your personal style influences how you communicate
• Know the right way to behave online in a business context
• Explore the do’s and don’ts of email etiquette
• Explore the business etiquette of different cultures and countries
• Know how to behave in business social contexts
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and
difficult people
Course content
Do Manners Matter?
1. The Case for Business Etiquette
2. The ABC of Business Etiquette
3. Reflection
How To Make An Impression
1. First Impressions do Count
2. Nothing to Wear?
3. Grooming
4. Body Language
5. Reflection
The Personal Touch
1. Introduction Etiquette
2. The Hand Shake
3. Polite Conversation
4. Personal Style
5. Reflection
Netiquette – Manners In The Online World
1. Civility on the Internet
2. Email Etiquette
3. Social Media Etiquette
4. Reflection
Global Business Etiquette
1. Global Business
2. Understanding Particular Cultures
3. Reflection
Social Business Etiquette
1. Hosting or Attending?
2. Awkward Dining Moments
3. Which fork?
4. Socializing After Hours
5. Marking Employee Events
6. Reflection
Target audience
This Training is suitable for delegates who would like to acquire knowledge in business and Office Etiquette.
Training Methodology
State-of-the-art business facilitation methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
WHY STUDY WITH US?
At Diamond Training Institute, we give you the opportunity to advance your skills and knowledge that are relevant in today’s competitive market.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
Download Course Outline Here
