
- Duration: 3 days
Course overview
Effective communication is very vital in today’s business World. Most organizations highly recommend written communications to keep records. With different perspectives, personalities and priorities in the workplaces communicating effectively can be a challenge. This course gives an overview, tools and techniques to help ensure that written communications either through emails, reports and proposals delivers a concise impression and impact you intended to deliver to the audiences
Course Learning Outcomes
At the end of this course the participants will be able to:
• Outline and understand the different sources of conflict.
• Resolve conflicts using different strategies.
• Identify their own personal conflict resolution style.
• Use different bases of power and change them according to the situation.
• Explore and apply different influence skills.
• Practice effective methods of intervention and conflict management.
• Turn arguments into discussions and create win- win solutions.
Course content
Module 1: Why Write?
1. Your Audience
2. Company Image
Module 2: The 4 C’s
1. Clear
2. Concise
3. Complete
4. Correct
Module 3: Sentences and Paragraphs
1. Sentence Structure and Construction
2. Using Sentences Effectively
3. The Purpose of Paragraphs
4. Effective Paragraphs
Module 4: Courtesy in Writing
1. Professionalism
2. Human Factor
Module 5: Elements of Writing
1. Word Agreement
2. Nouns and Verbs Agreement
3. Pronouns
4. Active vs Passive Voice
Target audience
This course is designed for all professionals. As writing is the most common form of communication, all professionals can increase their personal brand and reputation with excellent writing skills.
Training Methodology
State-of-the-art business facilitation methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
WHY STUDY WITH US?
Diamond Training Institute give you the opportunity to further your education and acquire the knowledge and skills that are relevant in the workplace.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
EVALUATION TO ENSURE CONSISTENT QUALITY
All our courses are evaluated at Kirkpatrick’s Reaction and Learning levels as part of our quality control process.
Download Course Outline Here