- Duration: 3 days
Course overview
Various conflicts occur regularly among teams in different organizations. Although we often view conflict as negative, there are benefits to conflict if managed properly. People handle conflicts in different ways, depending on the importance of the desire, to maintain good social relations and develop high-quality solutions. Depending on individuals, variety of approaches for managing conflicts can be used. Developing a healthy solution to a conflict requires open communication, respect, and creative search for mutually satisfying alternatives.
Course Learning Outcomes
At the end of this course participants will be able to:
• Outline and understand different sources of conflict.
• Resolve conflicts using different strategies.
• Identify own personal conflict resolution style.
• Use different bases of power and change them according to situations.
• Apply influential skills and explore relationships with others.
• Practice effective methods of intervention and conflict management.
• Turn arguments into discussions and create win- win solutions
Course content
• Module 1: Definitions of Conflict
• Module 2: Thomas–Kilmann Conflict Mode Instrument
• Module 3: Influencing Others in a Problem-Solving Context
• Module 4: Importance of Teamwork
• Module 5: Influence Inventory (Power Bases)
• Module 6: The Art of Changing Hearts, Minds, and Action
Target audience
Business professionals who want to advance their conflict resolution skills, understand personal emotions and behaviors and finding productive ways to manage conflict with influence even when authority is lacking.
Training Methodology
State-of-the-art business facilitation methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
WHY STUDY WITH US?
Diamond Training Institute give you the opportunity to further your education and acquire the knowledge and skills that are relevant in the workplace.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
Download Course Outline Here
