- Duration: 3 days
Course overview.
The purpose of this short course is to empower and teach individuals on important aspects about office administration and lead them to starting new careers as an Office Administrator. The training includes basic office administration procedures, written communication skills, record management, computer skills, legal and ethical aspects of office management.
This course makes it possible for individuals to build on current administrative support and organizational skills such as communication, delegation, decision making, organizing, etc. Additionally, the course highlights the importance of good phone etiquette for professionals handling the reception or front office.
After learning the invaluable tips and tricks on enhancing business writing and meeting management, this course will familiarize you with various communication strategies that can be used within the workplace. Successfully completing this course will also prove your knowledge and skills in handling unhappy customers, implementing good business ethics and answering customer queries and issues in an effective manner.
Course Learning Outcomes
• Advanced administrative support and organisational skills
• Better understanding of the phone etiquettes aspects
• Enhanced business writing, time management and meeting skills
• Better understanding of business succession plan and what it entails
• Familiar with the various communication strategies
• Understand how to deal with unhappy customers
• Discover good business ethics to ensure it within the workplace
Course content
1. Need Of Administrative Procedure
2. Effective Administrative Support Skills
3. Aspects Of Phone Etiquette
4. How To Enhance Business Writing Skills
5. Effective Time Management
6. Manage Organisational Meetings
7. Taking Meeting Minutes Effectively
8. What Is Business Succession Planning
9. Understanding The Communication Strategies
10. Dealing With Unhappy Customer
11. Organisational Skills Development
12. Good Business Ethics For The Organisation
Target audience
Project Finance is suitable for Project Managers, Procurement Practitioners, Senior Executives and Members of the Management Committee that are involved in the implementation of land and housing development projects, particularly at regional and local authorities.
Training Methodology
State-of-the-art business facilitation methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
WHY STUDY WITH US?
At Diamond Training Institute, we give you the opportunity to advance your skills and knowledge that are relevant in today’s competitive market.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
Download Course Outline Here
