- Duration: 5 days
Course overview
In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organization. The Total Quality Management short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.
Course learning outcomes
At the end of this course the participants will be able to:
• Implement the principles and concepts inherent in a Total Quality Management (TQM) approach to managing a manufacturing or service organization.
• understand the essentials of customer satisfaction
• Understand the philosophies–including similarities and differences–of the gurus of TQM in order to better evaluate TQM implementation proposals offered by quality
management organizations and consultants.
• Develop strategies for continuous process improvement
• Successfully implement process improvement teams trained to use the various quality tools for identifying appropriate process improvements.
• Create successful systems for employee involvement
• Undertake benchmarking
• Assess exactly where an organization stands on quality management with respect to the ISO 9000 quality management standard
Course Content
1. Fundamentals of TQM
2. Leadership and TQM
3. Customer satisfaction
4. Employee involvement
5. Continuous process improvement
6. Basic TQM tools
7. Benchmarking for quality improvement
8. Overview of ISO 9000/9001
Target Audience
Specifically, the programme is aimed at any employee in a business or institution or organization who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality.
Training Methodology
State-of-the-art business facilitation methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
WHY STUDY WITH US?
Diamond Training Institute give you the opportunity to further your education and acquire the knowledge and skills that are relevant in the workplace.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
EVALUATION TO ENSURE CONSISTENT QUALITY
All our courses are evaluated at Kirkpatrick’s Reaction and Learning levels as part of our quality control process.
Download Course Outline Here
